Return policy

Return Policy — Capavi.shop

Effective date: March 12, 2025
Domain: capavi.shop
Customer Support: support@CapaviSHOP.COM | +1-604-555-0148
Address: Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada

1. Overview

At Capavi.shop we take product quality and customer satisfaction seriously. Please read this Return Policy carefully — it explains when we accept returns, how to start a return, and how refunds or exchanges are handled.

Important legal note: In Canada, businesses are generally permitted to set their own return and refund policies; merchants are not universally required by federal law to accept returns unless goods are defective or otherwise non-conforming. Please see the “Defective or Incorrect Items” section below for your rights and next steps. ised-isde.canada.ca+1

2. Return eligibility (what we accept)

  • Defective, damaged, or incorrect items: If your item arrived damaged, is defective, or differs materially from the product description, please contact us right away so we can make it right. See section 5 for how to proceed. Consumer Protection BC

  • Change of mind / buyer’s remorse: For hygiene and safety reasons, most cosmetic and personal-care products that have been opened, used, or whose safety seal has been broken are not eligible for return unless they are defective. Unopened, unused items in original packaging may be eligible for returns at our discretion and subject to a restocking fee where applicable. (Merchants may set reasonable restrictions on returns of certain goods in Canada.) Consumer Protection BC+1

3. Time limits

  • Defects / damage / incorrect items: Please report defective, damaged, or incorrect items within 30 days of delivery so we can begin an investigation and process a remedy. Some provincial rules for distance sales and specific consumer protections may create additional cancellation or remedy rights — if applicable, we will follow the relevant provincial rules. Consumer Protection BC+1

  • Change of mind returns (unopened items): Requests must typically be made within 14 days of delivery to qualify for return authorization; we may extend this period at our discretion.

4. How to start a return

  1. Email support@CapaviSHOP.COM or call +1-604-555-0148 with your order number, item name(s), and a short explanation.

  2. For defective/damaged/incorrect items, include clear photos showing the problem and the packaging.

  3. We will reply with a Return Merchandise Authorization (RMA) and return instructions if your return is accepted. Do not return items without an RMA — unapproved returns may be refused.

5. Defective, damaged, or incorrect items — our process

  • Once you submit a claim with photos and order details, we will investigate promptly. If we confirm the item is defective, damaged, or was not what you ordered, we will: (a) offer a replacement (if available), (b) issue a full refund, or (c) provide a store credit — at our discretion and in accordance with applicable consumer protection rules. Consumer Protection BC

  • If we require a return shipment for inspection, we will provide prepaid shipping or reimburse return postage for items we determine are our error.

6. Shipping for returns

  • If a return is accepted for reasons other than defect (e.g., customer change of mind where we permit it), the customer is generally responsible for return shipping unless otherwise stated.

  • Original outbound shipping charges (including duties and taxes) are non-refundable except when the return is due to our error or the item is defective. ised-isde.canada.ca

7. Refunds and timing

  • Refunds will be processed to the original payment method once we receive and inspect the returned items (or when we determine a refund is appropriate). Please allow up to 15 business days for the refund to be posted back to your account after we approve it — in some provinces and payment methods the timing can vary. ontario.ca

  • Where a provincial consumer protection law gives a specific refund timeframe (for example a 15-day rule after cancellation in some contexts), we will comply with that legal requirement.

8. Exchanges

  • If you want an exchange (same item, different shade/size), contact us and we will advise availability and any additional shipping or price differences. Exchanges for defective items are handled at no extra cost when the defect is confirmed.

9. Non-returnable items

The following items are generally not returnable unless defective:

  • Opened or used cosmetics, skincare, and other personal-care items (for hygiene and safety).

  • Gift cards, downloadable digital products, and clearance/sale items marked as final sale (unless defective).

  • Any item that is damaged by the consumer after delivery.

10. Trademark / brand and counterfeit concerns (important)

  • Dr.Melaxin Cemenrete and similar names are the property of their respective trademark owners. Capavi.shop is an independent retailer operating the website capavi.shop and is not affiliated with, endorsed by, or officially connected to any trademark owner unless we explicitly state otherwise. If you believe any product listing on our site infringes intellectual property rights or is counterfeit, please notify us immediately at support@CapaviSHOP.COM with details — we will investigate and take appropriate action. This helps us reduce brand complaints and ensures we address authenticity concerns promptly. ised-isde.canada.ca

11. Right to refuse or limit returns

We reserve the right to refuse returns that do not comply with this policy or that show signs of misuse or tampering. We may also refuse returns on orders that appear to be fraudulent.

12. Dispute escalation & official complaints

If you and Capavi.shop cannot resolve a return or refund problem, you may pursue remedies available under applicable provincial consumer protection laws or file a complaint with the appropriate consumer protection office in your province (for example Consumer Protection BC for residents of British Columbia). We will cooperate with any formal investigations. Consumer Protection BC+1

Questions? Contact our support team: support@CapaviSHOP.COM | +1-604-555-0148
Address: Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada