Shipping policy

Shipping Policy — CapaviSHOP

Effective date: March 12, 2025
Domain: capavi.shop
Customer support: support@CapaviSHOP.COM | +1-604-555-0148
Business address: Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada

1. Overview

At CapaviSHOP we aim to process and ship orders quickly and transparently. This Shipping Policy explains processing times, shipping methods, shipping costs, tracking, duties and taxes, lost/damaged shipments, and important legal/compliance notes. If you have questions, email support@CapaviSHOP.COM or call +1-604-555-0148.

2. Order processing time

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
• Processing may take longer during peak seasons, public holidays, or promotional periods. If an order will be delayed, we will notify you by email.

3. Shipping methods & estimated delivery times

We use a mix of carriers (Canada Post, courier partners, and third-party fulfillment where applicable). Available shipping options (and exact carriers) will be shown at checkout and may include:
• Standard Ground — within Canada: 3–8 business days after dispatch.
• Expedited / Express — within Canada: 1–4 business days after dispatch.
• International — delivery times vary by destination and chosen service (shown at checkout).

Actual delivery times depend on carrier performance and destination; delivery estimates are not guarantees. For international shipments, transit can be affected by customs clearance and local postal services.

4. Shipping rates & promotions

• Shipping fees are calculated at checkout based on cart weight, dimensions, destination, and shipping method.
• We may offer free shipping promotions for orders meeting a minimum subtotal; promotional terms will be posted on the site and applied automatically at checkout when eligible.

5. Duties, taxes, and import fees (international orders)

• For orders shipped to destinations outside Canada, recipients may be responsible for import duties, taxes (including GST/HST), brokerage fees, or other customs charges required by the destination country. These charges are determined by the destination country’s customs authority and are the responsibility of the recipient unless otherwise stated at checkout. cbsa-asfc.gc.ca+1
• We declare shipment values and descriptions accurately on customs documentation. Under-declaring the value or mis-describing items is illegal and may result in fines, seizure, or shipment delays. Canadian and international customs authorities will assess duties/taxes based on declared value, country of origin, and product classification. canadapost-postescanada.ca+1

6. Customs, prohibited items & enforcement

• All shipments must comply with customs rules and import regulations. Certain products may be restricted or prohibited for import into some countries. It is the buyer’s responsibility to check local import rules prior to ordering. cbsa-asfc.gc.ca
• Customs authorities (including Canadian Border Services Agency) and carriers have authority to inspect, detain, or hold shipments suspected of containing counterfeit or prohibited goods. If customs detains or seizes a package, resolution is between the importer and the relevant authority; we will cooperate with authorities as required. worldtrademarkreview.com+1

7. Tracking & delivery confirmation

• Once your order ships, you will receive a shipment confirmation email with tracking information (when available). Please allow up to 24 hours for tracking updates to appear after you receive the confirmation.
• Signature may be required for some shipments. If the carrier marks an item as delivered but you cannot find it, contact the carrier first and then contact us at support@CapaviSHOP.COM so we can help investigate.

8. Lost, damaged or delayed shipments

• If your shipment is lost or arrives damaged, email support@CapaviSHOP.COM within 7 days of the scheduled delivery date with your order number and photos (if damaged). We will open a claim with the carrier and work with you to resolve the issue.
• For claims, we may require evidence (photos of damaged packaging/items, carrier documentation, etc.). Carrier claim processes and timelines vary by carrier.

9. Returns & exchanges

• Our return and refund terms are stated in our Return Policy (link to your Returns page). Shipping-related returns (e.g., return shipping costs) are handled per that policy. If returning an item from outside Canada, ensure items are exported/imported in compliance with local laws and with proper customs documentation.

10. Brand authenticity, intellectual property, and seller representations (important)

• We respect intellectual property and trademarks. We sell products only when we have the legal right to do so (authorized distribution, brand permission, or when goods are genuine and lawfully resold). If you believe a product on our site infringes your intellectual property rights, please notify us immediately at support@CapaviSHOP.COM with full details so we can investigate and take appropriate action. ised-isde.canada.ca+1
• Note: customs and brand owners may detain shipments suspected of being counterfeit. To avoid enforcement action and customer disputes, ensure all product sourcing is legitimate and properly documented. If you are reselling branded goods, retain purchase invoices and authorization documents. worldtrademarkreview.com+1

11. Changes to shipping address / cancellations

• If you need to change your shipping address after placing an order, contact us as soon as possible at support@CapaviSHOP.COM. If the order has already shipped, we may not be able to reroute it. Additional fees may apply for address changes or reshipments.
• Order cancellations are subject to our Order Cancellation Policy. If an order is cancelled after shipping, return shipping fees may apply.

12. Contact & questions

For any shipping-related questions or issues, please contact:
Email: support@CapaviSHOP.COM
Phone: +1-604-555-0148
Address: Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3, Canada

Final notes & compliance reminder

I can not help draft language intended to circumvent brand complaints, mislead customers, or conceal the true source/ownership of goods. If your intention in selling “Dr.Melaxin Cemenrete” items is to resell a branded product, please make sure you:

  1. Have written authorization or valid sourcing documentation from the brand or an authorized distributor;

  2. Accurately represent product origin and authenticity on the website and customs paperwork; and

  3. Consult a qualified Canadian attorney experienced in IP and e-commerce for tailored legal advice (especially if you expect cross-border shipments or complex distribution arrangements). ised-isde.canada.ca+1