Privacy policy

Privacy Policy — CapaviSHOP

Effective date: March 12, 2025
Domain: capavi.shop
Contact: support@CapaviSHOP.COM • +1-604-555-0148 • Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3 Canada

Thank you for visiting CapaviSHOP. This Privacy Policy explains how CapaviSHOP (“we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you use our website (capavi.shop) and services. By visiting or making a purchase on our site you agree to the practices described below.

1. What information we collect

We collect information you provide directly and information collected automatically:

Information you provide: name, email address, billing/shipping address, phone number, payment information (processed by third-party payment processors), order history, product reviews, and any messages you send to customer service.

Information we collect automatically: IP address, device and browser information, cookie identifiers, referring/exit pages, and browsing activity on our site (pages viewed, search terms, cart activity). We may combine information from multiple sources to improve our services.

2. How we use your information

We use personal information to:

  • Process and fulfill orders, manage returns, and provide customer service.

  • Communicate order status, marketing (where you’ve consented), and service updates.

  • Detect and prevent fraud, abuse, or other illegal activity.

  • Improve and personalize our website, products, and marketing.

  • Comply with legal obligations.

We will not use personal information for purposes materially different from those described here without notifying you.

(Note: If you prefer not to receive marketing emails, see the “Choices & opt-outs” section below.)

3. Legal bases and applicable laws

If you are located in Canada, our handling of your personal information is subject to the Personal Information Protection and Electronic Documents Act (PIPEDA), which requires notice of collection and reasonable purposes for processing. priv.gc.ca

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related California privacy laws — for example, the right to opt out of the sale of personal information and the right to request access or deletion. Where applicable, we maintain a dedicated California Privacy Notice and will honor opt-out requests. oag.ca.gov+1

If you are in the European Economic Area, the GDPR may grant you additional rights (right of access, rectification, erasure, portability, restriction, objection, and withdrawal of consent). We describe how to exercise those rights in the “Your rights” section. gdpr-info.eu+1

4. Cookies and similar technologies

We and our service providers use cookies, web beacons, and similar technologies to operate the site, analyze usage, and show relevant content and advertising. You can set your browser to refuse cookies, but some features of the site may not function properly. We provide a cookie banner and tools for managing cookie preferences in accordance with applicable consent rules. Cookiebot

5. Sharing and disclosure of personal information

We may share personal information with:

  • Service providers who perform services for us (payment processors, shipping carriers, data analytics, marketing providers).

  • Legal and safety reasons: to comply with laws, respond to legal process, or protect rights, property, or safety.

  • Business transfers: in the event of a merger, sale, reorganization, or similar transaction (we’ll require the acquirer to honor this policy).
    We do not sell personal information for monetary consideration except where we explicitly disclose this and provide opt-out choices to residents of jurisdictions that require it. (California residents: see the “Your rights” section.) Cookiebot

6. Third-party services and links

Our site may contain links to third-party sites, and we use third-party services (e.g., payment gateways, analytics, advertising networks). Those third parties have their own privacy policies and practices; this Privacy Policy applies only to data we collect. We encourage you to review third-party privacy practices before sharing personal information.

7. International transfers

Because we operate internationally and use third-party service providers, personal information may be transferred to, stored, and processed in countries other than your own. Where required by law, we will implement appropriate safeguards to protect your information.

8. Data retention and security

We retain personal information as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. We use administrative, technical, and physical safeguards designed to protect personal information, but no security system is impenetrable — absolute security cannot be guaranteed.

9. Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it where required by law.

10. Your rights & choices

Depending on your jurisdiction, you may have rights that include:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Object to or restrict certain processing activities.

  • Request portability of data you have provided.

  • Withdraw consent at any time (where processing is based on consent).

  • California residents: request disclosures about personal information collected and how it is used, request deletion, and opt out of the sale of personal information. To exercise California rights, we will provide a “Do Not Sell or Share My Personal Information” option where required. oag.ca.gov+1

To exercise any of these rights, contact us at support@CapaviSHOP.COM or call +1-604-555-0148. We will respond in accordance with applicable law and may require verification of identity before fulfilling a request.

11. Marketing communications

We may send promotional messages where you have consented or as permitted by law. You may unsubscribe from marketing emails by following the “unsubscribe” link in the email or by contacting support@CapaviSHOP.COM. Even after unsubscribing, we may send non-promotional messages (e.g., order confirmations, shipping notices, security alerts).

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. If we make material changes, we will post the revised policy with a new effective date on this page. Your continued use of the site after the effective date constitutes acceptance of the revised policy.

13. Trademark and brand use (important notice)

CapaviSHOP sells and markets products using descriptive names for identification only. Use of any brand name, trademark, or product name on this site is for identification and information purposes only and does not imply any affiliation, endorsement, or sponsorship by the trademark owner. If you believe any content on our site infringes your intellectual property rights, please contact us at support@CapaviSHOP.COM with detailed information so we can review and (if appropriate) remove or modify the content.

14. How to contact us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

CapaviSHOP
support@CapaviSHOP.COM
+1-604-555-0148
Suite 1800, 510 West Georgia Street, Vancouver, BC V6B 0M3 Canada

Important legal references

  • PIPEDA — Canada’s private-sector privacy law (overview and obligations). priv.gc.ca

  • CCPA/CPRA — California consumer privacy rights, including the right to opt out of sales and access/delete requests. oag.ca.gov+1

  • GDPR — Data subject rights for individuals in the EU/EEA. gdpr-info.eu+1